PRIVACY POLICY

Last updated: January 6, 2026

1. Introduction

TimeGate (“TimeGate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when providing AI automation, chatbot, voice AI, SMS, and related automation services to plumbing and home service businesses.

This policy applies to:

Our website

Chat widgets

AI chat and voice systems

SMS and messaging systems

Contracts, proposals, and client-facing services

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information when users interact with our systems on behalf of our client businesses:

Personal Information

Full name

Phone number

Email address

Physical address

Appointment details (date, time, service type)

Service issue descriptions or messages

Communication Data

Chat transcripts (SMS, website chat, social media messages)

AI chatbot interactions

Call recordings and call metadata (where legally permitted)

Technical & Usage Data

IP address

Device and browser information

Interaction timestamps

System usage data related to automation performance

3. How We Use Information

We process data strictly for the following purposes:

Providing AI chat and AI voice automation services

Handling customer inquiries and service requests

Booking and managing appointments

Escalating emergency service requests

Sending transactional SMS or messages on behalf of client businesses

Improving system performance and service reliability

Complying with legal and regulatory obligations

TimeGate does not use collected data for its own marketing purposes.

4. Data Controller & Data Processor Roles

TimeGate acts as both a Data Processor and a Data Controller, depending on context.

In most cases, TimeGate acts as a Data Processor, processing data strictly on behalf of its client businesses.

Client businesses remain the primary Data Controllers of their customer data.

All data is processed only according to client instructions and contractual agreements.

5. Data Storage & Access

Personal data is stored only within client-owned GoHighLevel sub-accounts.

TimeGate does not maintain independent databases of end-user personal data.

Access is limited to authorized personnel and systems necessary to deliver services.

6. Third-Party Service Providers

We may use trusted third-party tools to operate our services, including but not limited to:

GoHighLevel (CRM, automation, messaging)

OpenAI (AI chatbot and AI voice processing)

Meta Platforms (Facebook & Instagram messaging integrations)

Google services (analytics, calendars, email)

These providers process data in accordance with their own privacy policies and applicable laws.

7. Legal Basis for Processing

We process personal data based on:

Legitimate business interests

Contractual necessity

User consent (where required)

Compliance with applicable laws and regulations

8. International Data Transfers

Your information may be transferred to, processed, and stored in countries outside your country of residence, including jurisdictions where our service providers operate. We take reasonable measures to ensure appropriate data protection safeguards are in place.

9. Data Retention

Data is retained only for as long as necessary to:

Fulfill service obligations

Comply with legal requirements

Follow client instructions

Retention periods may vary depending on client configurations and applicable laws.

10. User Rights

Depending on applicable laws, users may have the right to:

Request access to their personal data

Request correction or deletion of data

Withdraw consent where applicable

Requests can be submitted via the contact details below. We may forward requests to the relevant client business when required.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.

12. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, misuse, loss, or disclosure. However, no system can be guaranteed to be 100% secure.

13. Governing Law & Compliance

This Privacy Policy is governed by applicable data protection and privacy laws, depending on the jurisdiction in which services are provided and data subjects are located.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

15. Contact Information

For privacy-related questions or requests, contact:

TimeGate
Owner: Terenz Lester C. Ritual
Email: [email protected]
Phone: +63 976 319 7487